Skip to content
+61 3 7064 8635 Get a quote

Better Moving

Terms

Last updated 29 September 2026

This page is a working draft and has not yet been reviewed by an Australian lawyer. It sets out how the service is intended to work. It will be replaced with reviewed terms before launch.

Who you are contracting with

Better Moving Pty Ltd, ABN 38 700 878 879, an Australian private company. That is who your booking is with.

Estimates are not fixed quotes

The range shown by the calculator is an estimate based on the information you provide. It is not an offer and it is not binding. Your final price is confirmed with you before anything is booked, because a form cannot see a staircase, a narrow driveway or a lift that must be booked.

Every estimate records the pricing version that produced it, so any figure you were shown can be reproduced.

Responsibility

Better Moving is a booking and coordination service. The physical move is performed by an independent removalist, who is responsible for it. The deposit you pay Better Moving is for booking, arrangement and coordination, and the balance is paid to the removalist on the day.

Your consumer rights

Nothing on this site limits the guarantees you have under the Australian Consumer Law. Those rights apply regardless of anything stated here.

Things to tell us before the day

  • Stairs, lift access and where a truck can park.
  • Items needing particular equipment: a piano, a safe, a pool table.
  • Anything fragile, unusually heavy or irreplaceable.
  • Building rules or booking requirements at either end.

These change what a job costs and how long it takes. Raising them in advance is what keeps a price stable.

Questions about any of this? Get in touch.

This form is not loading.

It needs JavaScript, and something is stopping it. Rather than have you answer seven questions that would go nowhere, here are the two routes that work without it.

Send us the details instead Or ring +61 3 7064 8635

The enquiry form on the contact page works with JavaScript switched off.

Step 1 of 7
What kind of move is it?

These two types of moves are priced differently. Local is charged by the hour, interstate by the cubic metres your things take up on the truck.

Where are you moving?

The suburb is enough. The postcode and the state fill themselves in.

Moving from

Moving to

Local work is charged by the hour, and the rate follows the city the truck and crew come out of. Rates in Melbourne and Sydney are higher than in Brisbane.

How big is the place you’re leaving?

Property type matters as much as the number of bedrooms. A three-bedroom house is usually around 30 cubic metres, a three-bedroom unit closer to 24.

Bedrooms

How full is it?

Boxes alone are usually five to ten cubic metres, the part almost everyone underestimates.

Anything else to clear? Select all that apply.

How easy is access at each end?

A third floor with a lift is a different job from a third floor without one, and the lift usually has to be booked with the body corporate days ahead. We go through parking and the walk from the truck when we ring.

When are you moving?

Weekends cost more, and so does the stretch from the week before Christmas to mid-January, when most leases end. If your dates can shift by a few days, your move may fit on a truck already running your route.

How fixed is that date?

Anything else we should plan for?

Packing can be as much or as little as you want. A piano, a pool table or a safe is a job of its own: different gear, more hands, and its own price on top.

Special items

Where should we send your quote?

That is the hard part done. Everything you have answered goes to the person who prices the move, and they will have read all of it before they ring. The quote comes back in writing, split into lines. It is based on your answers, so it can change if the details on the day are materially different.

Thanks, we’ve got that.

Your answers are with the person who prices the move. The quote comes back in writing, split into lines, and they will ring to go through it. Your reference is .